There every step of the way
At Concourse, you'll never feel like you're going it alone. From day one and every day after, you'll have full access to the resources and support you need from our team of experts.
Moving you forward. Always behind you.
Support doesn't stop after implementation.
Training
- Our dynamic training experts have created multiple training options, both synchronous and on-demand.
- We provide weekly training opportunities on our most requested topics, from hour-long workshops to shorter, focused "Tinker Time" sessions.
- Our top trainings have also been converted into on-demand e-learnings, divided into topical snippets you can review as many times as you need.
- Office hours provide opportunities for clients to ask questions and receive immediate assistance.
Information & Assistance
- Self-serve and ticketing options ensure that whenever you have a question, you can find the information you need.
- The Concourse Knowledge Base provides an ever-growing catalog of references, information, and instructions on both academic and technical topics.
- Our Help Desk is staffed by Concourse experts ready to address the toughest questions and advise you on change management, new features, and expanded usage.
Community
- We're committed to connecting our clients with each other and facilitating conversations that help you get more out of Concourse.
- Tri-annual user meetings provide a virtual opportunity to celebrate milestones, learn about new features, and chat with other users.
- We regularly attend regional and national conferences that present great opportunities for conversations and focus groups.
- Webinars provide a chance for our power users to share tips, tricks, and best practices.
