Training and Support

At Concourse, you'll never feel like you're going it alone. From day one and every day after, our team of experts will be there with all of 
the support and resources that help you make the most of your syllabi.

Support doesn’t stop after implementation.

Concourse is all about empowerment – giving you the knowledge and tools you need to make the most of syllabus management. We’re here to help every step of the way, but we also provide a robust set of resources to keep you moving. Our extensive knowledge base puts the answers you need at your fingertips. Add training that is available both live and on demand, and you have all of the information you could need in formats that work for everyone. For those tough questions and unique problems, our experienced support team is waiting to assist and advise you. You'll never feel like you're going it alone.

Always there. Always free. All the help you'll ever need.

Live Webinars | On Demands | How-to Videos | Support Articles

Concourse training and support is:

Designed with our users in mind

That's users, plural, because we understand the many varied groups that depend on our system. It’s no secret that technical administrators, academic leaders, instructors, and other users all interact with Concourse differently, so we’ve developed differentiated training that’s tailored for each audience. We also work with our partners at client schools to provide webinars focused on the amazing things they're accomplishing with Concourse, bringing you inspiration, tips, tricks, and the opportunity to connect with other Concourse users.

Ready when (and where) you are

We know you’re busy, so we provide ongoing support in multiple formats so you can always find the support you need. We offer live bi-weekly 30-minute webinars with our team, and those same materials are available as self-paced on-demand trainings that you can access whenever you need them. We also understand that sometimes you just need a quick refresher on a specific topic. That's where our technical how-to videos and extensive knowledge base of articles come in. We can even develop custom trainings to meet your institution's unique needs.

Available and responsive

Even with the best tools, every now and then there's a question that needs a more specific answer. That's where our team of syllabus management experts comes in. Our help desk, run by real Concourse pros, is there from 8 am to 8 pm Eastern, Monday through Friday, and the support doesn’t stop there. You can schedule a 15-minute office hours appointment to meet with a real person (not a chatbot), and for the big questions, we can schedule longer consultations. It's like having another person on your team - one with all the answers when it comes to syllabi. 

Consistent and reliable 

Concourse is built to reduce the time you spend worrying about syllabi, but we're also here to keep you prepared and in the know. Regular user meetings bring the Concourse community together to share news, updates, and new features, and monthly emails ensure you're informed about upcoming trainings. Throughout the year, we're there with readiness checks to make sure you're ready for the start of term and annual checkups to get your feedback and keep your system healthy and optimized. We'll make sure you always feel connected.

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