Moving you forward. Always behind you.
Support doesn't stop after implementation.
- Our dynamic training experts have created multiple training options, both synchronous and on-demand.
- We provide weekly training opportunities on our most requested topics, from hour-long workshops to shorter, focused "Tinker Time" sessions.
- Our top trainings have also been converted into on-demand e-learnings, divided into topical snippets you can review as many times as you need.
- Office hours provide opportunities for clients to ask questions and receive immediate assistance.
Information & Assistance
- Self-serve and ticketing options ensure that whenever you have a question, you can find the information you need.
- The Concourse Knowledge Base provides an ever-growing catalog of references, information, and instructions on both academic and technical topics.
- Our Help Desk is staffed by Concourse experts ready to address the toughest questions and advise you on change management, new features, and expanded usage.
- We're committed to connecting our clients with each other and facilitating conversations that help you get more out of Concourse.
- Tri-annual user meetings provide a virtual opportunity to celebrate milestones, learn about new features, and chat with other users.
- We regularly attend regional and national conferences that present great opportunities for conversations and focus groups.
- Webinars provide a chance for our power users to share tips, tricks, and best practices.